THE NARRATIVE INITIATIVE
We give healthcare professionals and organizations the tools they need so that patients, their families, and staff can feel better cared for.
Through a variety of innovative educational and validated, research-proven techniques, we can assist your organization in positively transforming the healthcare experience for everyone involved.
“Dr. Dickey’s approach to storytelling in healthcare is invaluable. The program has been very successful in helping us to improve our communication amongst each other and to our patients and families. The first inpatient unit team we worked with showed improvement in their HCAHPS scores/patient satisfaction, including Nurse Communication, three months in a row.”
- Kelly Gillick
Director, Patient Relations and Service Excellence
TOOLS TO SET UP CONVERSATIONS FOR SUCCESS BEFORE HEALTHCARE INTERACTIONS
Communication is more than an exchange of language. Good communication means all involved walk away with a similar understanding of what just happened. The Narrative Initiative teaches healthcare professionals how to set up an important conversation with patients, their families and colleagues for success.
IMPROVING HEALTHCARE INTERACTIONS
The Narrative Initiative teaches healthcare professionals to empathically and effectively listen for and reflect the important words and language of the patient experience . Respectful reflection enhances trust making the experience of healthcare safer, kinder, and more efficient for both healthcare professionals and their patients.
STAFF ENGAGEMENT: HOW TO KEEP HEALTHCARE PROFESSIONALS IN THE GAME
Being a healthcare professional is challenging even in the best of times. We help professionals decompress, remain resilient, enhance team cohesion and stay positively engaged with patients and colleagues by facilitating the sharing of their stories – stories about the challenges, and the joys, of delivering healthcare today.
TNI NARRATIVE COVID-19
DEALING WITH THE AFTERMATH
TNI offers healthcare professionals an opportunity to share their stories of working during and after the Covid-19 pandemic with those who best understand such challenges – our colleagues. Since March 2020 our work has helped decompress and enhance resilience of those in healthcare allowing them to continue to engage with their patients and colleagues in a positive fashion during this unprecedented time.
about how TNI can help healthcare professionals process and integrate challenges experienced during the pandemic.