Participants in our programs learn how to use their own stories to develop a unique set of tools that help them communicate more effectively and efficiently, creating a more positive healthcare workspace.
This leads to improved HCAHPS scores, higher staff retention, and a better overall healthcare experience for both patients and staff.
SESSIONS & WORKSHOPS
We offer programs for small & large groups based on the needs of your facility.
Small Group format (up to 12 participants)
Large Group format (more than 9-10 participants)
NARRATIVE PROGRAM TOPICS
We offer a variety of program
topics to target the specific needs of your team.
NARRATIVE RESILIENCE FOR HEALTHCARE PROFESSIONALS
Take a rock out of your backpack: Enhancing your team's self-care toolkit with decompression through the use of personal story.
NARRATIVE KINDNESS FOR HEALTHCARE PROFESSIONALS
Why it's so hard to be kind: Learn how to set up important conversations for success with TNI’s visual model “The Sweet Spot of Communication.”
NARRATIVE PERSON-CENTERED CARE
It's about patients, families, AND STAFF
NARRATIVE PROFESSIONALISM IN HEALTHCARE
"I can't do my job because YOU get in my way."
Developing effective strategies to enhance everyday professionalism and create a more effective workplace environment.
TNI NARRATIVE – COVID-19
Addressing distress among healthcare professionals related to the pandemic
WHAT ARE THE MEASURABLE BENEFITS OF OUR PROGRAMS?
Increased HCAHPS scores
Increased Staff Engagement through the Principles of Patient-Centered Care
Enhanced ability for professionals to deliver Person- and Family-Centered Care
Increased Professional Resilience for Healthcare Professionals
Enhanced Feelings of Team Membership/Diminished feelings of isolation
Alleviation of Stress, Fatigue, and Burnout
Fuller recognition of what patients & colleagues endure in similar situations
Improved Empathetic/Reflective Listening Skills
CONFERENCES & EVENTS
We are available to present a narrative experience at healthcare-related conferences and events for attendees.
The Gathering of Kindness USA (GOK USA) is a community-based event sponsored by TNI that brings together community members/patients and healthcare professionals to discuss the challenges and barriers to kindness in the experience of healthcare.
The next Gathering of Kindness USA will be held in November 2023.
WHO BENEFITS FROM OUR PROGRAMS?
Our TNI facilitated narrative sessions and workshops are highly interactive and engaging. They are designed to invite professionals to come together in safe spaces to examine cultural challenges in their own workplace environments.
Professionals that benefit from our programs:
Patient Experience Officer / Patient Advocates
Nurses / Ancillary healthcare professionals
Healthcare Leadership / HR
Physicians / Residents
Medical Students / Nursing Students / Students in healthcare-associated programs
The key is making a personal connection -- an authentic connection between each staff member, their patients and their co-workers. Sharing stories is a proven method to uncover these authentic connections.
Dr. Dickey speaks expertly
from both the patient perspective
and the provider perspective.
She is available to speak
on many topics
including the following:
Kindness in Healthcare:
Why is it hard to be kind?
Dr. Dickey presents the challenges and opportunities to bring more kindness to the experience of healthcare.
You can find Dr. Dickey's TEDx Talk
"A Formula for Kindness" here.
Subject Expert Speaker:
True Patient-Centered Care
Patient- and Family-Centered Care is not just about
patients and families -
it’s about patients, families, and staff.
Dr. Dickey teaches the fundamentals of patient-centered care from the perspective of the patient and the provider.
From personal experience
Dr. Dickey talks about returning to the profession of medicine after catastrophic injury:
Returning to doctoring after cancer