OUR PROGRAMS

Participants in our programs learn how to use their own stories to develop a unique set of tools that help them communicate more effectively and efficiently, creating a more positive healthcare workspace.

 

This leads to improved HCAHPS scores, higher staff retention, and a better overall healthcare experience for both patients and staff.

SESSIONS & WORKSHOPS

We offer programs for small & large groups based on the needs of your facility.
 

NARRATIVE SESSIONS

Small Group format (up to 12 participants)

Large Group format (more than 9-10 participants)

60-90 minutes

NARRATIVE WORKSHOPS

Large Groups

1-4 hours

NARRATIVE PROGRAM TOPICS

We offer a variety of program
topics to target the specific needs of your team.

NARRATIVE RESILIENCE FOR HEALTHCARE PROFESSIONALS

Take a rock out of your backpack: Enhancing your team's self-care toolkit with decompression through the use of personal story.

NARRATIVE KINDNESS FOR HEALTHCARE PROFESSIONALS

Why it's so hard to be kind: Learn how to set up important conversations for success with TNI’s visual model “The Sweet  Spot of Communication.”

NARRATIVE PERSON-CENTERED CARE

It's about patients, families, AND STAFF

NARRATIVE PROFESSIONALISM IN HEALTHCARE

"I can't do my job because YOU get in my way."

Developing effective strategies to enhance everyday professionalism and create a more effective workplace environment.

TNI NARRATIVE – COVID-19

Addressing distress among healthcare professionals related to the pandemic

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WHAT ARE THE MEASURABLE BENEFITS OF OUR PROGRAMS?

  • Increased HCAHPS scores

  • Increased Staff Engagement through the Principles of Patient-Centered Care

  • Enhanced ability for professionals to deliver Person- and Family-Centered Care

  • Increased Professional Resilience for Healthcare Professionals

  • Enhanced Feelings of Team Membership/Diminished feelings of isolation

  • Alleviation of Stress, Fatigue, and Burnout

  • Fuller recognition of what patients & colleagues endure in similar situations

  • Improved Empathetic/Reflective Listening Skills

 
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CONFERENCES & EVENTS

We are available to present a narrative experience at healthcare-related conferences and events for attendees. 

 

The Gathering of Kindness USA (GOK USA) is a community-based event sponsored by TNI that brings together community members/patients and healthcare professionals to discuss the challenges and barriers to kindness in the experience of healthcare.  

The next Gathering of Kindness USA will be held in November 2023.

WHO BENEFITS FROM OUR PROGRAMS?

Our TNI facilitated narrative sessions and workshops are highly interactive and engaging. They are designed to invite professionals to come together in safe spaces to examine cultural challenges in their own workplace environments. 

 

Professionals that benefit from our programs:

  • Patient Experience Officer / Patient Advocates

  • Nurses / Ancillary healthcare professionals

  • Healthcare Leadership / HR

  • Physicians / Residents

  • Medical Students / Nursing Students / Students in healthcare-associated programs

The key is making a personal connection -- an authentic connection between each staff member, their patients and their co-workers. Sharing stories is a proven method to uncover these authentic connections.

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SPEAKING ENGAGEMENTS

Dr. Dickey speaks expertly

from both the patient perspective

and the provider perspective.

She is available to speak

on many topics

in healthcare

including the following:

 

Kindness in Healthcare:

Why is it hard to be kind? 

Dr. Dickey presents the challenges and opportunities to bring more kindness to the experience of healthcare.

You can find Dr. Dickey's TEDx Talk

"A Formula for Kindness" here.

 

Subject Expert Speaker:

True Patient-Centered Care

Patient- and Family-Centered Care is not just about

patients and families -

it’s about patients, families, and staff.

 

Dr. Dickey teaches the fundamentals of patient-centered care from the perspective of the patient and the provider. 

 

Motivational Speaker

From personal experience

Dr. Dickey talks about returning to the profession of medicine after catastrophic injury:

Also:

Lessons Learned

Returning to doctoring after cancer