OUR CLIENTS INCLUDE
Mount Sinai Pt Experience
University of Colorado, Longmont Pt Experience, Nursing Leadership
LVHN-Pocono Multidisciplinary, Pt Experience
LVHN-Cedar Crest NICU
St. Luke’s University Health Network, Graduate Medical Education
“Dr. Dickey’s approach to storytelling in healthcare is invaluable. The program has been very successful in helping us to improve our communication amongst each other and to our patients and families. The first inpatient unit team we worked with showed improvement in their HCAHPS scores/patient satisfaction, including Nurse Communication, three months in a row.”
- Kelly Gillick
Director, Patient Relations and Service Excellence
“I participated in a TNI seminar where the prompt was to write about something uplifting or challenging about the Covid-19 crisis. I wrote about a persistent pain in my chest that kept me from sleeping. Reading my 3-minute writing prompt to my colleagues was frightening, (but) I read it anyway. Perhaps it was the overwhelming support from others, but that evening was the first night the pain was not there. Now, I wish I could say the pain has completely gone; it isn’t. However, I can say that the pain, the worry, the guilt is intermittent and “smaller”.
- Samantha Norton, TNI Seminar Participant
“We often hear the phase ‘active listening,’ which is a skill I seek to enhance in myself. Today, however, I think what you modeled was a sort of structured, analytical active listening – it carried the reflective piece of listening to a whole new level for me. THANK YOU.”
- Dr. F. Daniel Davis
Chief Bioethics Officer
Geisinger Health System
"I have to be honest when we were told we had to do this zoom in-service yesterday I was a little annoyed and wasn't sure what I would get out of it. First, it was nothing like I thought, no one who went before talked about it. I was pleasantly surprised I enjoyed it, I learned a lot, made me reflect, and gave me a new perspective into patients’ thoughts and feelings. I think it would be a good learning tool for physicians also. You know something sticks with you when you go home think about and talk to others about even the next day. I would love to attend an all-day seminar in person with Lorraine and her team, if that opportunity ever arises please let me know."
TNI Narrative Session Participant, Lehigh Valley Health Network
TNI’s Narrative Survey for Healthcare Professional found:
93% agree TNI narrative experience improves their sense of personal and professional resilience.
90% agree TNI narrative experience improves their ability to listen more closely.
93% agree they can immediately apply what they practiced or witnessed in their TNI narrative experience
TNI research consistently shows that participants benefit through an enhanced sense of personal and professional resilience, improved ability to listen without judgment, and an ability to immediately apply what they learned to care for patients, families, colleagues, and themselves.