Addressing cultural issues and kindness in healthcare settings is particularly useful when employed over a period of time. While a single workshop, session, or series of sessions is beneficial to any organization, having a TNI Certified Narrative Facilitator as part of your in-house team can revolutionize the way healthcare is provided in your facility.

We offer Facilitator Training as a 2-day course, making it easy and economical for healthcare organizations to employ our validated research techniques leading to increased levels of patient care, higher HCAHPS scores and employee retention rates.



Upon completion facilitators will be able to

  • Expertly facilitate small and large groups using TNI's proven Write-Read-Reflect narrative technique to address challenging issues in the healthcare workplace where the personal perspectives of each team member matter.  

  • Expertly model and teach empathic listening skills that healthcare professionals can use immediately 

  • Choose appropriate initial prompts and be able to develop accelerating narrative prompts specific to the needs of the audience 

  • Level the "playing field" of any interdisciplinary healthcare group 

  • Understand and use TNI's "Sweet Spot of Communication"

  • Access TNI's Master Documents, surveys, and reports 



Research shows TNI Certified Narrative Facilitators

  • Enhance the personal and professional resilience of healthcare professionals by providing on-going opportunities for decompression and self-reflection

  • Enhance empathic listening skills of the healthcare professionals known to be essential to the success of every patient-provider interaction

  • Teach effective and efficient communication tools that healthcare professionals can then use immediately with patients, their families, and their colleagues

  • Improve healthcare unit/department team dynamics by providing opportunities to learn who their colleagues are through the sharing of personal stories, not just by position or hierarchy. 


We offer both online and in-person training.


Training online with certification to lead on-line TNI narrative sessions. Certification to lead in-person sessions requires in-person training. Both options or a combination are available. 

DAY 1 ( 8 hours)

  • Introduction/Background/TNI history

  • Exploration of personal roles and perspectives

  • Developing and accelerating prompts

  • Initial practice facilitating

  • Access to TNI master documents

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DAY 2 (4 hours)

  • Review knowledge and skills checklist

  • Certification to lead in-person TNI narrative sessions requires a 4 hour in-person training session with trainee leading and co-facilitating the session. 

  • Certification to lead on-line TNI narrative sessions requires a 2 hour virtual session with trainee leading and facilitating the session.



Workshop led by:

Dr. Lorraine Dickey

Lead Facilitator & Trainer, TNI

The Narrative Initiative teaches healthcare professionals how to set up important conversations with patients, their families, and colleagues to make every conversation more successful.