TNI research consistently shows participants benefit from our programs through:

• Diminished feelings of isolation

• Validation of their feelings and stories

• Enhanced feelings of team membership

• Fuller recognition and appreciation of what people in similar situations endure -- greater empathy

• The alleviation of stress, fatigue, and burnout

• Decompression from the burdens we all carry

• Enhanced sense of personal and professional resilience

• An ability to immediately apply what they practiced to caring for patients, families, colleagues, and in their personal lives.

• Improved reflective listening skills -- able to reflect words/language to open the experience being related by the speaker 

• Differentiating between “experiential” language vs. “functional” language

• Enhanced ability to deliver patient- and family-centered care

• Supportive, therapeutic and validated commentary -- participants feel they are not alone

• Relating to team members through their story, not just by their title or position 

Reading narratives and having them reflected upon by an invested group has the ability to:

• Catalyze a desire for personal/professional transformation after “hearing” the words one wrote, and reflecting on the words others write
   

• Heighten awareness of individual biases and perceptions, and of others’ biases and perceptions, including colleagues and patients
   

• Validate difficult emotions and experiences in the work environment, and bring awareness of joyful, uplifting experiences
   

• Help people practice paying attention to and reflecting back specific words and language to actively show respect for the person telling their story -- the provider brings the knowledge, the patient brings trust. Gaining trust early is key to effective communication of knowledge.